Lizzy’s PDM system comes with advanced management of R&D tickets. These tickets can be created directly in the PDM system or they can be created directly in the support department from customers and then escalated into Engineering by those same reps. This latter method helps eliminate any typos or mis-communications because the Engineers can see everything that has happened so far starting with the customer request up to their having received it. Including emails, phone calls and additional notes that might have been added.
Lizzy also provides a lot of other features with the PDM system including Product Manager Review, Engineer Scheduling, Release Note (both internal and external), Knowledge Base and more.
Give us a call today to schedule a demo and check out what a real Product Data Management System can do.