At nizeX Inc., we understand the importance of an operating an efficient and profitable Service Department, therefore Lizzy goes the extra mile for you in supporting your service department.
Your service department will benefit greatly from the freedom and ease of use when doing service tickets in Lizzy. You will be able to start a service ticket for a customer, add multiple units including one or more jobs per unit if need be. Lizzy allows you to attach parts to jobs or sell them as individual items if necessary.
Lizzy tracks all parts and labor attached to each job. You will also be able to do internal service tickets for units that are currently in your inventory for services such as setup, installation, or repair. Lizzy will automatically adjust the cost for you giving you the ability to alter the selling price of the unit based on the work.
Lizzy also has scheduling capabilities when it comes to service. When a customer calls to schedule in their unit for service, you will take down all needed information such as unit information and what needs to be done, as well as what date and time to bring the unit in. When the customer arrives, you will go right to the scheduler and start the service ticket from there. By doing this, Lizzy will automatically fills in all pertinent information on the service ticket for you.
Recently, we began supporting the Opticon bluetooth barcode scanners in Lizzy. This scanner can work with just about any bluetooth enabled device, but is primarily intended for smartphones and tablets (iPhone, iPad, & Android). With Lizzy’s all new scan tag system, you can assign a unit a scan tag that attaches the specific unit to the customer who owns it. When the unit is brought in for service, the scan tag can be scanned creating a new work order with the customer and unit information already on it…….take customer service to a higher level with Lizzy.