Not only does Lizzy track customer relationships, calls, emails and tickets, but it also allows you to share some of that information with your customers. For example, wouldn’t it be nice to allow customer to create tickets from your website directly instead of constantly having to call in for sales or support? Wouldn’t it be nice to provide feedback with your customers without having to call them?
Lizzy provides automatic email updates for any ticket created, completed or sent to testing. She allows you to ask the customer questions directly from the ticket as well and will automatically link their responses back to the tickets.
On top of these features, it also comes with a free customer portal that allows your customers to log directly into their account to review sales history, reprint invoices, review tickets both open and closed, create new tickets and add notes to existing tickets.
So use Lizzy to communicate with your customers and keep them up to date like never before.