One of the best parts of Lizzy and her CRM, PDM, Payroll and all the other modules that make up her solution is the fact that there is no software to install. Lizzy runs through a browser and requires nothing on the computer. This means that you can run her on your iPhone, [...]
When you first open Lizzy’s CRM module, you’ll notice that nothing really happens. Then you click to open a menu, or a drop down calendar or an edit button and only small portions of the screen change and they do so rather quickly despite your internet connection speed. All of this is due [...]
In this video I go through a few of the processes in the PDM section and show how it interfaces with the CRM module. These modules are extremely integrated and tickets move back and forth seamlessly.
PDM Overview
–glenn hancock
When we started out working on our CRM solution it was just named Nizex, the same name as the site and the company. Nizex got its name from orgaNIZE with that oh so popular X thrown on for good measure. Nizex.com has been around for over 5 years and was originally created in [...]
In Lizzy, a support rep will only be utilizing the CRM system. From there they can see all of a customers tickets, where they are within the company and provide real time information to the customer. In fact, if you set your customers to be able to login to Lizzy themselves, they can [...]