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In this post I’m going to cover a few details about how Lizzy tracks time and reports on the stored data. When setting up your company you can elect for Lizzy to force people to clock in on the time clock before they get started, or not to do so. The time clock on most [...]
In Lizzy, a support rep will only be utilizing the CRM system. From there they can see all of a customers tickets, where they are within the company and provide real time information to the customer. In fact, if you set your customers to be able to login to Lizzy themselves, they can check on [...]
The first thing to realize in Lizzy compared to other CRM systems is that an Employee is entered into the system the same way a customer is. The only difference is that they are tagged as an Employee instead of a contact which causes other options to be displayed along the way. The first thing [...]
Before I get started on some of the differences between Lizzy and other systems that are available on the market today, let me first explain the primary technology that goes into making Lizzy so fast at what she does. When we started laying out the overall system, we started with the knowledge that we wanted [...]
It’s official! Lizzy has been in testing for over a year at multiple companies as well as internally here at Nizex and we finally feel she is ready for deployment to start aiding companies with CRM, PDM and scheduling processes. While our sales crew is gearing up for the orders and getting the main website [...]